Privacy Policy & Communication Terms
Effective Date: April 2026
Business Name: White Knights Ballroom
Website: https://whiteknightsballroom.com/
1. Introduction
At White Knights Ballroom, we provide a luxury event space designed to host weddings, receptions, corporate events, graduations, and private celebrations.
As part of delivering a seamless and professional event experience, we collect and manage certain information related to bookings, scheduling, and event coordination.
This policy explains how we collect, use, and protect your information when you interact with our website, submit a reservation, or communicate with our team.
By using our website or submitting your information, you agree to the practices outlined below.
2. Communication & Event Coordination
When you contact or book with us, you may receive communication related to:
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Event inquiries and reservation requests
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Venue tours and consultation scheduling
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Booking confirmations and availability updates
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Event planning and coordination details
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Customer support and follow-ups
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Post-event feedback or review requests
Communication methods may include:
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Phone calls
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SMS / MMS (text messaging)
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Email
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Website forms or AI-assisted booking tools
Message frequency depends on your event and level of interaction.
Standard carrier and data rates may apply.
3. Consent & Opt-Out Options
You provide consent when you:
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Submit a reservation or contact form
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Request event information or pricing
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Communicate with our team
You may opt out at any time:
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Text Messages: Reply STOP
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Help: Reply HELP
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Direct Contact: Request removal from communications
Please note: Communication related to active bookings or scheduled events may still be required unless services are canceled.
4. Information We Collect
A. Information You Provide
We may collect:
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Name, phone number, and email
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Event date, time, and type (wedding, corporate, party, etc.)
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Guest count and event details
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Venue setup preferences and special requests
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Messages and communication details
B. Automatically Collected Data
When visiting our website:
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IP address and general location
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Device and browser type
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Pages visited and time on site
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Interaction behavior (clicks, forms, navigation)
C. Event & Reservation Data
Due to the nature of our venue services, we may also collect:
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Booking history
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Venue usage details
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Setup, layout, and event coordination information
White Knights Ballroom offers a large customizable event space with seating for up to 240 guests, making accurate planning essential.
5. Cookies, Tracking & Analytics
We may use tools such as:
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Google Analytics
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Advertising platforms (Google Ads, Meta)
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Call tracking systems
These tools help us:
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Understand website traffic
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Improve booking experience
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Measure marketing performance
You may manage cookies through your browser settings.
6. How We Use Your Information
We use your information to:
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Process reservations and event bookings
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Coordinate event logistics and planning
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Communicate updates and confirmations
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Improve customer experience
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Track marketing performance
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Maintain secure operations
We do not sell personal information.
7. Text Messaging Privacy
If you opt into messaging:
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You may receive booking confirmations, reminders, or updates
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Message frequency varies
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You can opt out anytime
Important:
Your mobile information is never sold or shared for marketing purposes.
We only share data with service providers necessary to deliver communication or when required by law.
8. Sharing of Information
We only share information when necessary:
Service Providers
We may work with trusted partners for:
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Website hosting
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Booking and communication systems
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Analytics and tracking tools
These providers are required to protect your data.
Event Coordination
Information may be shared when necessary to:
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Coordinate event logistics
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Assist with setup and scheduling
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Support event execution
Only the minimum necessary information is shared.
Legal Requirements
We may disclose information if required to:
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Comply with laws or legal requests
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Protect our business and clients
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Prevent fraud or misuse
9. Data Security
We take reasonable steps to protect your information, including:
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Secure systems and monitoring
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Controlled access to data
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Routine updates and security practices
However, no system is completely secure.
Avoid sending sensitive information through unsecured channels.
10. Third-Party Links
Our website may include links to third-party platforms.
We are not responsible for how those platforms handle your data.
11. Data Retention
We retain information only as long as necessary to:
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Complete event bookings and services
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Maintain business records
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Meet legal requirements
When no longer needed, data is securely deleted or anonymized.
12. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Request corrections
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Request deletion
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Opt out of certain communications